FAQs – Need More Info?

Everything You Need to Know About Your Dog's New Favourite Subscription Box!

We know you might have a few questions before joining the Love From Ted family, so we've put together this handy FAQ section to answer everything you need to know.

About the Subscription Boxes

Ordering, Shipping & Delivery

Subscription & Account Management

Special Requests & Extras

Customer Support & Contact Information

Still have questions? We're here to help!

Email us at hello@lovefromted.uk or send us a message on Instagram or Facebook.

Ready to get started?

Join the Pack

FAQs – Need More Info?

About the Subscription Boxes

What's inside a Love From Ted box?

Can I choose what's inside my box?

Are the treats safe for my dog?

Can I order a single box instead of a subscription?

Ordering, Shipping & Delivery

How does shipping work?

Can I track my order?

My box hasn't arrived — what should I do?

Can I return my box if I change my mind?

Subscription & Account Management

How do I manage my subscription?

Can I cancel my subscription?

Will I be charged automatically every month?

Special Requests & Extras

My dog has allergies — can you accommodate?

Customer Support & Contact Information

How do I contact Love From Ted?

I have a problem with my box — what should I do?

Still have questions? We're here to help!

Ready to get started?