Privacy Policy | Love from Ted

At Love from Ted, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal data when you interact with us, whether you are browsing our website, placing an order, managing a subscription, or contacting us.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, ensuring your rights are respected at all times.

If you have any questions about this policy or how we handle your data, please contact us at Hello@LoveFromTed.uk

1. WHO WE ARE

Love from Ted is a UK-based business providing dog subscription boxes and one-off dog products.

For the purposes of data protection law, Love from Ted is the data controller, meaning we decide how and why your personal data is processed.

Business Name: Love from Ted
Company Number: 16530275
Contact Email: Hello@LoveFromTed.uk

2. PERSONAL DATA WE COLLECT

We collect and process the following categories of personal data:

Identity and Contact Information

Name, email address, telephone number, billing address, delivery address, postcode, and country.

Orders and Subscriptions

Order history, box type, dog size selection, order frequency, subscription status, billing dates, dispatch dates, delivery notes, and gift recipient details where applicable.

Dog Profile Information

Dog name, breed, size, age (if provided), dietary requirements, allergies, and preferences you choose to share.

Payment Information

Payment method, billing country, transaction history, and limited payment identifiers (such as the last four digits of a card).
We do not store full card details.

Account and Login Information

Account details, encrypted passwords, login timestamps, preferences, and subscription management settings.

Marketing Preferences

Email marketing opt-in or opt-out status, promotional code usage, and product interests.

User-Generated Content

Reviews, testimonials, survey responses, competition entries, photographs, or other content you submit or publicly share with us.

Technical and Usage Data

IP address, browser type, device information, operating system, pages visited, referral URLs, and cookie identifiers.

Social Media Interactions

Public posts, comments, usernames, images, or tags involving Love from Ted on social media platforms.

3. HOW WE USE YOUR DATA

We use your personal data to:

Process and fulfil one-off orders and subscription orders
Set up, administer, and manage subscriptions
Take recurring payments and issue refunds where applicable
Deliver products and provide delivery updates
Maintain order and subscription history
Manage customer accounts and preferences
Send essential transactional communications
Contact you if you begin checkout but do not complete your purchase (you may opt out at any time)
Provide customer support and respond to enquiries
Send marketing communications where you have opted in
Run promotions, competitions, and surveys
Display customer reviews or shared content
Improve our website, products, and services
Monitor website performance and usage
Prevent fraud and secure our systems
Comply with legal, tax, and regulatory obligations

4. LAWFUL BASES FOR PROCESSING

Under UK GDPR, we rely on the following lawful bases:

Contractual necessity – to provide products, manage subscriptions, process payments, and deliver customer support
Consent – for marketing communications and optional cookies
Legitimate interests – to improve our services and protect our business
Legal obligations – to meet accounting, tax, and regulatory requirements

5. MARKETING COMMUNICATIONS

We will only send marketing emails if you have actively opted in.

You can unsubscribe at any time using the link in our emails or by contacting Hello@LoveFromTed.uk

Opting out of marketing will not affect essential service emails relating to orders, subscriptions, or your account.

We do not sell or rent your personal data to third parties for marketing purposes.

6. SHARING YOUR DATA

We only share personal data where necessary to operate our business, including with:

Payment processors (e.g. Stripe)
Subscription and billing platforms
Delivery partners (e.g. Royal Mail, Evri)
Email, marketing, review, and survey platforms (where consented)
Website hosting, analytics, and security providers
Professional advisers and regulators where legally required

Where personal data is transferred outside the UK, appropriate legal safeguards are applied in line with UK GDPR.

7. DATA SECURITY

We use appropriate technical and organisational measures to protect your personal data, including:

Encrypted website connections (HTTPS/TLS)
Secure, PCI-DSS-compliant payment processing
No storage of full card details
Secure hosting, monitoring, and access controls

If a data breach occurs that poses a risk to your rights and freedoms, we will notify affected individuals and the ICO where required.

8. DATA RETENTION

We retain personal data only for as long as necessary:

Order and transaction data: up to 6 years
Subscription and account data: while active and for a reasonable period thereafter
Marketing preferences: until withdrawn
Dog profile data: while a subscription is active or up to 12 months after cancellation
Inactive accounts: may be deleted after 24 months

Data is securely deleted or anonymised once no longer required.

9. YOUR RIGHTS

You have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict or object to processing
Receive a copy of your data
Withdraw consent at any time

To exercise your rights, contact Hello@LoveFromTed.uk

If you are unhappy with how your data is handled, you may contact the Information Commissioner's Office (ICO):

🌐 https://ico.org.uk
☎️ 0303 123 1113

10. COOKIES

We use cookies to ensure our website functions correctly and to understand how it is used. Optional cookies are only placed with your consent.

For full details, please see our Cookie Policy.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.

12. CONTACT US

If you have any questions about this Privacy Policy or how your data is handled, please contact:

📧 Hello@LoveFromTed.uk